Refund & Cancellation Policy

Last updated: June 2026

Scope

This policy applies to packages and services booked with Good Day Travel. Airline, hotel, visa and other supplier rules also apply and may override parts of this policy.

How to request a cancellation

Cancellation or change requests must be made to us in writing (WhatsApp or email). The date we receive your request determines any applicable charges.

Cancellation by you

• More notice generally means a smaller cancellation charge
• Charges depend on how close to departure you cancel and on supplier rules
• Specific charges are confirmed at the time of booking

Non-refundable components

Some costs are non-refundable once incurred, including visa service and government fees, issued airline tickets, and confirmed hotel deposits.

Umrah bookings

Umrah packages involve visa, airline and hotel commitments; refundable amounts depend on what has already been confirmed and paid to suppliers at the time of cancellation.

Changes & amendments

We’ll always try to accommodate date or itinerary changes; amendment fees and fare differences may apply.

Refund processing

Approved refunds are processed to your original payment method, less any non-refundable amounts, within a reasonable period after supplier refunds are received.

Force majeure

For events beyond our control (natural disasters, government actions, airline disruptions), we will pass on any recoverable amounts from suppliers but cannot guarantee full refunds.

Cancellation by us

In rare cases where we must cancel, we will offer an alternative or refund the recoverable amount paid.

Contact

To request a cancellation or refund, email info@gooddaytravel.pk or message us on WhatsApp.